Privacy Policy

Sagar Jewellers is dedicated to protecting your privacy. This Privacy Policy outlines how we collect, handle, use, and protect your Sensitive Personal Data or Information (SPDI) in compliance with Section 43A of the Information Technology Act, 2000 and the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules.

1. Types of Information We Collect

To provide a secure jewelry shopping experience, we collect:
  • Personal Identity Info: Full name, billing address, shipping address, date of birth, contact number, and email.
  • Financial & Transactional Info: Bank account details or card descriptors collected solely for processing orders. Note: We do not store raw credit card numbers or CVVs on our servers. All financial transactions are routed directly via PCI-DSS compliant secure payment gateways.
  • Government-Issued Identifiers: PAN Card numbers for transactions crossing statutory Indian thresholds (above ₹2 Lakhs).

2. Purpose of Collection and Usage

Your data is processed strictly for:
  • Fulfilling, shipping, and tracking your jewelry orders.
  • Processing invoices, managing commercial accounts, and paying statutory taxes (GST).
  • Conducting security audits and anti-fraud screening to ensure the payment profile matches the buyer.

3. Secure Data Sharing Policy

Sagar Jewellers does not trade, rent, or sell your personal data to third-party marketing firms. Data is shared strictly with functional partners necessary to complete your order:
  • Logistics Partners: Indian courier services specializing in secured, high-value bullion transport.
  • Payment Gateways: Standard banking aggregators authorized by the Reserve Bank of India (RBI).
  • Legal & Statutory Authorities: When requested via formal legal channels or to satisfy PMLA tax compliance.

4. Data Storage and Security Practices

  • We implement reasonable technical, operational, and physical security measures, including SSL (Secure Sockets Layer) encryption technology, to safeguard your data during transmission.
  • All digital records and customer databases are hosted on secured cloud networks with restricted user access permissions.

5. Grievance Officer Details

In accordance with the Information Technology Act, 2000, the name and contact details of the Grievance Officer for Sagar Jewellers are published below for any data-handling or privacy concerns:
Name: Hitesh Mehta
Address: Sagar Jewellers, Shop no.2, Tricity Avenue, Plot no.181, Sector 20, Ulwe, Navi Mumbai, Maharashtra
Email: Sagarjewellersulwe@gmail.com
Phone: +91 8879916916